Privacy Policy

KeyOne Property Management (“KeyOne,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, services, or provide information to us.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws to ensure your information is handled responsibly.

Information We Collect

KeyOne may collect the following personal information:

  • Name
  • Contact details (e.g., phone number, email address)
  • Residential or mailing address

How We Collect Your Information

We collect personal information directly from you through:

  • Rental application forms
  • Service agreements or contracts
  • Contact forms on our website
  • Maintenance requests
  • Inquiries via email, phone, or other communication channels

Why We Collect Personal Information

Your personal information is essential to providing our services. We collect it for purposes such as:

  • Verifying your identity
  • Communicating with you regarding services or inquiries
  • Processing applications for tenancy or property management
  • Responding to maintenance or service requests
  • Complying with legal or regulatory requirements

How We Use Your Information

We use your information to:

  • Provide property management and rental services
  • Maintain accurate records
  • Process payments or refunds
  • Improve our services and tailor them to your needs
  • Send important updates or notifications

How We Share Your Information

KeyOne respects your privacy and will not sell, rent, or trade your personal information. However, we may share your information:

  • With third-party service providers (e.g., contractors or maintenance professionals) to fulfill service requests
  • To comply with legal obligations, such as court orders or regulatory requirements
  • During audits or investigations, as required by law

All third parties who receive your information are obligated to protect it and use it solely for the purpose for which it was shared.

Data Security

We employ a range of measures to safeguard your personal information, including:

  • Secure databases and restricted access
  • Encryption of sensitive data during transmission
  • Physical security for offices and records
  • Regular employee training on data protection

Retention and Disposal of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely delete or dispose it off.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccuracies
  • Withdraw consent for us to collect or use your information (subject to legal or contractual obligations)

To exercise these rights, contact us at the details provided below.

Third-Party Websites

Our website may contain links to third-party websites. KeyOne is not responsible for the privacy practices of these sites. Please review their privacy policies before sharing your information.

Policy Updates

KeyOne may update this Privacy Policy periodically. Changes will be posted on our website, and the updated policy will take effect upon posting. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please email us at info@keyonemanagement.com.

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